Data Protection Policy

At Skinexis , we take our customers' privacy and the protection of their personal data very seriously. This Data Protection Policy explains how we collect, use, and protect your information.

1. Data Controller

The person responsible for the processing of personal data is:

2. Data Collected

When you visit our store or make a purchase, we may collect the following personal data:

  • Contact information: name, address, phone number, and email address.
  • Payment details: information needed to process payments, including details for cash on delivery payments (we never store payment details directly).
  • Browsing data: IP address, browser, device used, and cookie data.

3. Purpose of Data Processing

We use your data to:

  • Process orders and payments: manage your purchases, process payments (including cash on delivery) and shipping.
  • Customer Service: Answering your questions and providing assistance.
  • Marketing: Send you special offers and news if you have given your consent.
  • Improve our services: analyze the use of our website and improve your user experience.

4. Legal Basis for Data Processing

We process your personal data on the following legal bases:

  • Execution of a contract: to process your purchases, including cash on delivery.
  • Consent: to send marketing communications.
  • Legitimate interest: to improve our services and prevent fraud.

5. Data Sharing

We may share your personal data with third parties to fulfill our contractual obligations and improve our services, such as:

  • Payment providers: [Stripe, PayPal, Shopify Payments, or cash on delivery providers].
  • Shipping services: [DHL, UPS, Correos, etc.]
  • Marketing platforms: to manage advertising campaigns and emails.

These third parties only have access to the data necessary to perform their functions and are required to protect it.

6. User Rights

You have the right to:

  • Access your personal data.
  • Request rectification of incorrect data.
  • Request the deletion of your personal data.
  • Oppose the processing of your data for marketing purposes.
  • Request restriction on the processing of your data.
  • Transfer your data to another entity (when applicable).

To exercise these rights, please contact us at support@skinexis.com .

7. Data Security

We are committed to protecting your personal data and have implemented technical and organizational measures to prevent unauthorized access, loss, alteration, or disclosure of your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.

9. Use of Cookies

Our store uses cookies to improve your user experience. You can manage your cookie preferences at any time through your browser settings.

10. Changes to the Data Protection Policy

We reserve the right to modify this Data Protection Policy at any time. Modifications will be posted on this page and will take immediate effect.